CCaaS – Contact Center as a Service

Contact Center as a Service removes the need for your organization to host on-premise hardware. CCaaS solutions are cloud native allowing the advantage of modern technologies, scalability, and agility.

CCaaS solutions include:

  • Agent desktop delivering crucial customer context to ensure personal, transformative service.
  • Skills based routing for contact queuing from all channels including, messaging, social platforms, voice, AI.
  • Interactive Voice Response for customer self-direction.
  • Predictive dialer and outbound call software.